Bella FSM is a cloud-based field service management solution that enables small & mid-sized businesses across the United States to manage their accounting & invoicing needs. The product provides software to the needs of industries such as air duct cleaning, building maintenance, auto fleet washing services, property management, pool & spa services, HVAC, home repair, and carpet cleaning, among others.
Bella FSM helps in the management of the entire work order framework starting from quote to work order, from invoice generation to capturing actual payments, by offering features such as work order form & fields customization, offering text alerts for dispatch, and managing recurring appointments. The product offers scheduling optimization enabling scheduling & updating of calendar views, field resource views, and crew management. The products CRM module allows users to manage and centralize all notes, communications, contacts, jobs, locations, and equipment. The billing & accounting feature of the software enables users to generate invoices and bill their customers at different milestones within a project. The product’s eSignature functionality allows the users to take customers signatures on work orders, invoices, and estimates from the field. The software also offers other features such as proposal management, ad-hoc reporting, employee & vendor management, and data security.
Bella FSM offers integration with third-party accounting software such as QuickBooks, including the option of data import & export from the application. The product is available for a single or multi location use, with pricing options available on per user per month basis. Some of its key customers include GE, Siemens, Lutronic, Divine HVAC, and Climate Plus, among others.
Early in the experience we were pleased but this diminished with all of the setbacks and extra time needed to create/send leads.
We chose this software for our construction company and it looked promising at first, especially when there were problems (of which there were many) and they would assist. But the problem was was that there were so many ongoing problems that it was costing us alot of extra man power and money to pay the data entry person due to the amount of issues Bella was causing. Our data entry literally had to double enter everything and copy and paste the lead into a separate email to the salesperson because as it turned out the leads weren't getting to the recipient and potential customers were being lost because they were not getting acted upon quick enough.
This lead us to find another platform to use and we failed to cancel. 2 years went by without us ever contacting Bella for "Support" and they NEVER checked in with us to see how we were doing or why there hasn't been any activity on our site. A high amount per month for 2 years and no willingness to refund any portion of this when I stated my claim to the owner...poor business in my opinion!!! That is what lead me to write this review.
MANY GLITCHES and after not using the program our credit card was still charged per month for approximately 2 years with only one login by my receptionist earlier this year and was surprised that she got it. It was following that that I noticed we were still being charged for a service we weren't using. NO CARE WAS TAKEN from your companies end to see how we were doing or if we wanted to renew...NOTHING. This following up having MANY PROBLEMS WITH THE SOFTWARE.
Likelihood to recommend
Reports are unable to run accurately.
Field Resources are unable to access any information from smartphones or tablets.
Technical Support will take a week to get back to you.
When your field management software isn't working and the technical support team literally takes over a week to respond to your cry for help, there is a problem. There was a time where we had to resort to a paper schedule for a week and a half until someone had gotten back to me. Additionally, when we decided to switch softwares, because the reports do not run accurately, we had to literally hand enter almost 7,000 invoices to receive the correct data.
As a business owner of a start up company, I can honestly say that Bella Field Management Software was one of the worst business decisions I have ever made.
The way the schedule view is set up.
Overall- Bella is a great value for the price. The software is feature rich and is easy to use after a short learning curve. It sets up instantly and there is no long term contract required. A significant factor for me was that I could try out the program, and if I did not like it, all my customer data could be exported for uploading into another package - no risk, but all reward. In my opinion, Bella is worth a try to see if meets your specific business needs.
Bella is a feature rich web-based service management tool. Instant anywhere access to key data for key personnel is essential in today's competitive marketplace - and Bella delivers. I can assign user profiles so that employees access only the data they need to do their jobs. The software is very flexible which makes it adaptable to most any specific business model. Bella is an invaluable, turn-key CRM, scheduling and invoicing tool at an extremely affordable price.
While Bella has basic accounting features and works well for estimating and invoicing our jobs - it lacks a more robust accounting package. Currently, the software allows for easy porting of all the invoices into QuickBooks for detailed accounting management (which is an acceptable solution); however, my preference is that Bella enhance its accounting package so the I can drop QuickBooks and manage my business accounting within Bella - providing a true one-stop shop.
I have review many systems to help me grow my business, most of them had everything you would need but the function and ease of use was not there, Bella FSM made that simple for the user and easy to understand. But what I was most impressed with was when I sent a email with a question or an issue with a problem the response time was quick and that's a big plus in my book. I like that I don't to wait long periods of time of a response.. ..Great Job.. I hope you continue to update and upgrade the product. I think its a winner.
Ease of use and function
None that come to mind at this point
Likelihood to recommend
I searched and tried several products to help run my business with no success. Bella went above and beyond my expectations when helping set it up for me. Customer service was exceptional and responsive.
They imported my data and had me up in running in a couple of days! My staff and technicians love it and really helped them get organized and communicate easier. I can already see the improvement to my bottom line.
Thank you Bella FSM!
Likelihood to recommend
● Bella FSM is a cloud-based platform that enables streamlining and synchronization of field service management tasks from any desktop or mobile device.
● The product provides real-time access to all customer data offering workforce to perform functions like updating work orders in real-time, escalation of support issues, tracking inventory availability, and accessing customer history online.
● The software supports employee management by tracking task status and enabling the assignment of job schedules to field-service employees, based on their task status.
● Bella FSM is fully customizable to the level of customizing terms & forms, having separate pages for each customer type, and creating as many custom fields as required.
● The products enable SMBs to manage quotations, invoices, and accounting operations such as creating invoices & work-orders, managing accounts & transactions, and managing accounts through a third-party operator.
Below are some frequently asked questions for Bella FSM.
Bella FSM offers the following pricing plans:
Starting from: $59/month
Pricing model: Subscription
Free Trial: Available
One user: $59 per month
Each additional user: $12 per month
Customer portal option: $25 per month
eSignature option: $25 per month
Bella FSM offers the following features:
Bella FSM has the following typical customers:
Freelancers, Mid Size Business, Small Business
Bella FSM supports the following languages:
Bella FSM has the following pricing plans:
We do not have any information about what devices Bella FSM supports
Bella FSM integrates with the following applications:
Bella FSM offers the following support options:
FAQs, Online Support, Phone Support, Video Tutorials