Oneserve provides field service management solutions for large and small organizations within various private and public sectors that depend on a mobile workforce. The platform provides users with a wide range of tools for service scheduling, workforce planning and performance management.
Oneserve helps users automate all processes involved in completing tasks and allows users to create streamlined workflows that the workforce can access via their mobile devices. Completed workflows include an audit trail that ensures compliance with regulations. The platform tracks the status of assets and analyzes performance, as well as plans, schedules, and tracks maintenance. Users can also maintain asset cost history to stay on top of budgets, and engineers can make real-time updates from the field.
Oneserve’s resource planning and scheduling tools enable users to find and schedule the right engineer for a particular job, with the necessary materials and skills. The platform provides real-time visibility of financials and operational performance through an intuitive dashboard, including graphical analysis and reporting for each user type and specific KPI performance. Users can schedule reports to reach certain people at specific times, and view scorecards for immediate insight.
Oneserve enables users to create forms and surveys that are accessible from any mobile device, as well as capture signatures, take pictures, order parts, fill in forms, send emails, and report issues while in the field. Stock management and control features allow users to monitor and track real-time parts information in order to optimize stock levels and boost inventory efficiency. Users can manage various parts and supplier libraries within the platform including Buildbase, Travis Perkins, or any other API-driven system.
Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure.
The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into.
Likelihood to recommend
Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool.
The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost.
The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.
It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.
A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives.
Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.
The product lacks detailed reporting as part of the standard package however as stated before the development road map is good and inclusive.
IT support is responsive and quick
Management team are responsive and inclusive
Below are some frequently asked questions for Oneserve.
Oneserve offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Oneserve offer two key products: Oneserve Lite and Oneserve Enterprise.
Contact the vendor for detailed pricing information.
Oneserve offers the following features:
Oneserve has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Oneserve supports the following languages:
Oneserve has the following pricing plans:
We do not have any information about what devices Oneserve supports
We do not have any information about what integrations Oneserve has
Oneserve offers the following support options:
Online Support, Phone Support